Claro users complain about carrier signal interference in São Paulo | Technology
Users complained on social media instability and lack of signal in the services of the operators Of course early this Friday morning (16). The problem was related to calls and internet access. The company said the an outage occurred in the state of São Paulo and announced around 10:20 a.m. that the services have been restored.
The DownDetector site, which collects complaints, recorded a peak of problems at 8:30 a.m. with more than 2,600 complaints. The cities with the most reports of lack of service were the capital, Campinas, Osasco, São Bernardo do Campo, Santo André, Guarulhos, Jundiaí and Ribeirão Preto. From 10 a.m., the number of reports began to drop.
The operator said in a note that “customers in some areas of São Paulo may have experienced difficulties accessing mobile services.” He also reported that “technical teams worked quickly and services were restored”.
Complaints have also been registered in other cities such as Curitiba, Recife and Porto Alegre. About these cases, the company said that “these may be specific issues that these users are facing”.
Complaints about Claro at Downdetector this Friday — Photo: Reproductie/ Downdetector
On Twitter, some people said that cell phones contain the warning that there is only a signal for emergency calls.
Through its official social media channel, the company said it has checked the system and has “a failure team in place to get reports straightened out as soon as possible.”
Claro users are reporting instability issues this Friday — Photo: Reproduction/Twitter
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Users have also reported flickering mobile internet signal and other connectivity issues.
Users on Twitter — Photo: Twitter/Reproduction
Users complain about problems with operator Claro — Photo: Twitter/Reproduction
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