Technology: How workers’ “digital skills” are changing over time

The phrase “numerical skills” used to mean knowing how to send e-mails or type with a word processing program.

It was a much sought-after skill – people who could use work-specific software and needed to know how to use it clearly and naturally.

But this expression has changed a lot. Digital literacy now means knowing the techniques needed to succeed in a society where communication and access to information are increasingly dependent on digital technologies such as online platforms and mobile phones.

The concept encompasses a broad understanding of a series of digital tools that enable professionals to perform their duties, whether in the office, hybridly or remotely in all types of environments. These tools include real-time collaborative software, such as professional chat applications, and sophisticated asynchronous work tools.

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